Privacy Policy

1. Overview

Faith Citadel is committed to protecting your privacy. This Privacy Policy details how we collect, use, and protect your information when you engage with the Faith Citadel mobile application, portal website, and SMS notification services.

2. Information We Collect

We may collect information you provide directly to us, including:

• Contact information, such as your name, mobile phone number, and email address.
• Interaction history with our SMS platform, portals, and giving records.
• Device information and communication logs.

3. How Your Information is Used

We use the information we collect to:

• Send transactional, operational, and administrative text alerts (e.g., event updates, prayer/care requests, and stewardship receipts).
• Provide customer support and respond to your requests.
• Maintain the security, health, and functionality of our digital portals.

4. Data Security

We implement robust security measures to protect your personal information against unauthorized access, loss, or theft. Access to your data is restricted to authorized personnel who enforce our privacy policies.

5. Opt-Out Options

You may opt-out of receiving SMS communications at any time. Simply text the keyword STOP to our number to instantly unsubscribe. For more details on opting out, please review our Terms and Conditions.